Legal
Delete your RushGo account
Last updated 29 September 2026
RushGo, the car and bike pooling app from RushGo Technologies, lets you delete your account and its data at any time. Deleting your account is permanent.
Delete it in the app
- Open RushGo and go to Profile.
- Under Your account, tap Delete account.
- Read what's deleted and what's kept, turn on I understand that this can't be undone, and tap Delete my account.
You're signed out on every device straight away.
Finish your trips first. You can't delete your account while you have an upcoming or ongoing ride or booking, because other members are counting on it. Cancel it, or complete the journey and pay, then delete your account.
Can't use the app?
Email hello@rushgo.example with the subject "Delete my RushGo account" and the mobile number you signed up with. We'll confirm it's you by sending a code to that number, then delete your account within 7 days and let you know.
What's deleted
- Your name, phone number, rating and verified badge.
- The vehicle registration numbers on rides you published.
- The chat messages you sent, and your notifications.
- Your sign-in on every device, and your sign-in codes.
- Your recent searches, on the device you delete the account from.
What's kept, and for how long
- Records of rides, bookings and payments, such as routes, dates, fares and payment references, for up to 8 years, because tax and accounting laws require them. They're kept without your name or phone number.
- Your phone number, only if there's money left in your wallet, and only until we've returned it. We contact you within 7 working days to arrange it.
- Past trips appear in other members' history as a "Deleted member", and the messages they sent you stay in their chat.
You can sign up again later with the same number. It will be a new, empty account. More details are in our Privacy policy.