Cancellation & refund policy

The ₹10 commitment

• Passengers commit ₹10 when they book, whatever the number of seats. It's held from the wallet and counts towards the fare when the ride is completed, so it's never an extra charge.
• Ride givers commit ₹10 when they publish a ride. It comes back to their wallet when the ride is completed.

When a passenger cancels

• The app shows which rule applies before you confirm a cancellation.
• A passenger cancelling never affects the ride giver's commitment.
• Once the ride giver has started the ride, the booking can't be cancelled. Pay the rest of your fare in the app instead.

When a ride giver cancels

• Every passenger gets their full ₹10 back immediately, whenever the ride giver cancels.
• The ride giver's own ₹10 is refunded if they cancel more than 2 hours before departure. It's forfeited if they cancel within 2 hours of departure, or later.

Forfeited commitments

A forfeited ₹10 isn't refunded, and RushGo keeps it. Forfeiting it never leads to any other charge.

Fares

• You see the full fare before you book. Once the ride giver starts the ride, you pay the fare minus your ₹10 from your wallet, and the ride giver receives the full fare in theirs.
• If a ride doesn't happen as agreed, for example because the ride giver didn't turn up, contact us within 7 days of the ride. We'll look at the booking and the chat, and return commitments or fares where that's fair.

Adding money to your wallet

• You add money with UPI, a card or netbanking through Razorpay. It usually shows in your wallet immediately.
• If your bank or UPI app shows a payment but your wallet doesn't, wait a few minutes: most payments are confirmed automatically. If a payment failed, your bank usually reverses it within 5 to 7 working days.
• If it's still not sorted, contact us with the payment reference from your bank or UPI app, and we'll resolve it.

Getting your wallet balance back

• You can ask for your unused wallet balance back at any time. Write to us from the contact details below, with your registered mobile number.
• Once we've confirmed it's you, we return it within 7 working days: money you added goes back to the payment method you used, and ride earnings go to your bank account or UPI ID.
• When you delete your account, we contact you to return any balance, within the same 7 working days.
• Banks can take up to 5 to 7 working days more to show a refund on your statement.

How long refunds take

Contact us

For any payment or refund question, contact us with your registered mobile number and, if you have it, the booking reference or payment reference.